Durham Co-op Market (DCM)

Durham Co-op Market is a cooperatively-owned grocery store on West Chapel Hill Street in Durham, NC. The co-op is open to all shoppers, and offers local, organic, and natural food and other products. DCM reinvests profits back into the community, practices sustainability, and fosters a positive, respectful workplace. We are built by Durham and dedicated to serving Durham.

Purpose: To provide excellent customer service to all Durham Co-op Market shoppers.  To keep produce displays full, fresh, and attractive. To keep the produce department clean and safe. To be an excellent team-mate.

Status: Part time, hourly position.

Reports to:  Produce Manager


Excellence in customer service is our primary goal.  No other task should ever come before serving our customers.

  • Customer Service
    • Offer consistent, fair, and respectful customer interactions to ensure repeat customer traffic.
    • Offer efficient, informative, and friendly service according to established customer service vision and standards.
    • Offer suggestions to customers on produce selection and usage.
    • Understand and communicate the value of the co-op, and the particulars of ownership to customers. Work to advance the mission of Durham Co-op Market through outstanding service.
    • Provide product information and educational materials to customers when appropriate.
  • Product Handling
    • Follow department procedures for opening and closing shifts.
    • Maintain produce displays according to standards set by the department manager.
    • Keep displays fully rotated and culled.
    • Follow established procedures for receiving product, ensure deliveries are properly checked it.
    • Properly prep and store or stock produce with regards to freshness and perishability.
    • Ensure shelf tags are complete and up to date and promotional signage is timely and accurate.
    • Ensure that signage is present and kept neat. Communicate missing signage needs to department manager or fix signage issues as necessary.
  • Department Operations and Safety
    • Follow established procedures on safety and cleanliness as set out by the department manager. Take responsibility for produce work spaces. Keep them clean and safe for yourself, your co-workers, and for customers.
    • Follow daily priorities and sub-department performance goals to ensure productive work flow. Provide feedback and suggestions on daily priorities to the department manager.
    • Participate in department wide cleanings and inventories, when scheduled.
  • Professionalism & Team Work
    • Participate in ongoing staff development and education. Improve knowledge and skills within department, and learn new skills in other departments.
    • Communicate clearly and intentionally within the department and between departments.
    • Treat all co-workers with respect.
    • Assist in other departments as needed.
    • Attend department and store-wide meetings.

Desired Qualifications

  • Commitment to superior customer service and to providing the highest quality shopping experience possible
  • Experience in a retail environment. Produce and natural foods experience preferred but not required.
  • Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
  • Ability to lift up to 50# on a regular basis, and tolerance for cold environments.
  • Ability to follow through on assigned tasks.
  • Attention to detail, and ability to stay task focused in a dynamic work environment.